The 3 Steps to Presenting With Confidence

As a business leader or a manager of people, presenting information to groups of staff, to customers, suppliers or prospects may very well take up a large portion of your time. Communicating in this way takes practise and a willingness to share information in a way that people will easily understand.

It must come from a place of trust and integrity, which means you must be honest, authentic and congruent. By congruent I mean matching what you say in your presentation to the way you say it, and to the non-verbal messages you give out in your body language (facial expressions, stance and gesticulations.)

If your message is emotive, your audience will pay more attention to body language and voice tone than to what you actually say!

In order to present professionally you need a high level of self-confidence, self-awareness and self-belief and a willingness to improve. You need to be willing to review your own performance and to ask for specific feedback from those you trust and you must really listen (or probe further) until you have some ideas for improvement going forward.

There are 3 steps to Presenting with Confidence:

  1. Harness your attitude.
  2. Improve your approach.
  3. Work authentically through your own personality.

Step 1 – Harness Your Attitude.

By harnessing your attitude I mean recognising your internal dialogue when it occurs before, during and/or after your presentation.

Be aware of what you say to yourself. What negative thoughts do you have? Thoughts like

This will be terrible

Something’s bound to go wrong!

This isn’t going well or

That was awful.

These thoughts affect how we feel, which in turn affects how we perform now and in the future.

So, notice your internal dialogue, become aware of it, and figure out when it’s doing its worst to you – is it

  • As you first start to plan and prepare your presentation?
  • As you get nearer the date or time?
  • Just before you start speaking?
  • In the first few moments of your presentation?
  • A little way in – as you start to become consciously aware of your voice or the attention of the audience?
  • As you approach the end?
  • Immediately after you finish?

It may be one or more of these but knowing where and when this affects you most means you can have something positive to put in its place.

Step 2 – Improve Your Approach.

Improving your approach is about ensuring you do everything possible to fully plan, prepare and practise what you’re going to say and how you’re going to say it, so that you say it with confidence.

When planning you need to ask yourself the following questions:

What? Who? When? Where? Why? How?

Planning means being very clear on the purpose of your presentation and what you want the audience to take from it. This is crucial and should be the starting point for all your presentations. It often means that you work back from how you want to leave the audience (your closing.)

In fact, the open and close can be the same and they’re very important points at which to generate interest.

Think about appealing to the senses, using pictures, sound, music, smell (if appropriate) as well as speaking. Explore using emotions to grab attention – state a startling fact or statistic, paint a picture in words, use a relevant quotation – anything that will help people remember your key message.

Planning also means knowing who will be attending or who needs to be included, and thinking about how best to structure the presentation.

It means putting yourself in the audience’s shoes and asking WIFM? (What’s In it For Me?); thinking about the questions people might ask and being prepared for them as far as possible. It doesn’t mean you have to know absolutely everything, but it does mean that you have to think things through as much as possible.

When planning you need to think about how you can help people remember your key message; you can tell stories to illustrate your point, you can reiterate key points, as well as make sure you involve everyone by making eye contact, or by asking questions, if appropriate.

Emphasising points in an unusual way will also help people remember your presentation.

It’s worth pointing out here that none of us are particularly good at listening, and people retain more information if they see as well as hear, and even more if they can also “do” – so do tell stories and get the audience involved as much as possible.

Once you’ve planned your presentation you need to prepare. This involves deciding on visual aids, handouts (if appropriate) and ensuring you have sufficient facts, figures and notes to support you.

Practising is a very good idea, particularly if you are new to presenting or it is a very important presentation. This allows you to check venue, equipment and room layout, as well as help you with the flow of the presentation (and if you’re fairly new to this, it will also allow you to determine the length of time your presentation will actually take!)

Practising can also help you speak with passion and enthusiasm, as you need to be naturally interested in what you’re presenting, so that it comes across in your voice. If you’re not sure, try recording your voice and listening objectively – does your voice (tone and pitch, and use of emphasis and pause) match the words and convey the message you want?

If you plan, prepare and practise well so that you improve your approach, and you also harness your attitude for success by recognising your internal negative dialogue and putting something more positive and empowering in its place then you’ll be setting yourself up to Present With Confidence.

Step 3 – Work Authentically Through Your Own Personality.

This final step also includes using your appearance to your advantage.

By appearance I mean more than the way you’re turned out, (although it is important to dress appropriately) rather I mean that you should think about what you’re doing with your face. For example:

  • Are you smiling or frowning?
  • Do you exude sincerity and trustworthiness? or
  • Do you appear nervous and apprehensive?

If this is something you’re not really aware of at the moment, then you could practise in front of a mirror, take a video recording (nowadays it’s easy to use your mobile phone to do this.)

Alternatively, you could ask for specific feedback from people you trust – either during a practice or rehearsal, or during your actual presentation.

When thinking about your natural personality you need to be aware of how you are and how you behave most of the time.

For example:

  • Do you naturally use humour? Is it generally focused inwards or out? Are you good at thinking on your feet and delivering one liners or puns?
  • How much or how little do you gesticulate during normal conversation? Some of us are very expressive with our hands and bodies, even with our faces; others less so.
  • Are you naturally calm and tend to stand still? Or, are you full of nervous energy and like to move around when you’re talking?

I’m a great believer in working to your natural tendencies so that you’re authentic and appear much more natural and confident.

It’s no good trying to stand still with your weight evenly balanced and your hands clasped in front of you if you like to use your hands to emphasise points, and you like to move around!

By the same token, it’s no good trying to move and gesticulate if it doesn’t come naturally – you’ll feel more comfortable and look more confident if you stand still.

Remember, presenting with confidence is about your ability to be as authentic as possible and appear as natural and comfortable as possible; as you would if you were just having a conversation with someone!

So, harness your attitude, think positive thoughts, improve your approach, smile at every opportunity, and be yourself. Above all, get more experience because Presenting with Confidence really does get easier with practice!

Business Presentations – Professional Timing Secrets

The clock doesn’t lie!

If you are giving business presentations, no doubt you’re working within a timeframe. Your clients and prospects are busy people. They want to get the most value out of time spent in your presentation.

Professional public speakers often record their talks — and practice delivering to fit within specific time slots. One hour? Got it. Twenty minutes? No problem. Ten? It’s a snap.

What is it that professionals know — that you can use too?

These 4 secrets can help you time your performance for perfect success.

Secret 1: Time Your Opening

Most likely, you will use the same opening, even for presentations that vary in length. When you practice your initial start and focus on your key points, you can develop a highly persuasive introduction.

In addition, your opening sets the tone for your entire presentation. When you start strong, you’re going to grab audience attention. Then, you are in a good position to hold attention for the duration.

Secret 2: Rehearse For Every Timeslot

Even if you are very familiar with your topic and presentation, rehearse and practice for each timeslot. Your stories will vary. Audience interaction will expand and contract based on time available.

During face-to-face delivery, you are likely to speak more slowly than in rehearsals. This is due to adding impromptu comments, adding stories, and interacting with your audience.

Alternatively, if you are extremely nervous about presenting, you may talk faster — and race through your talk without taking a breath. To avoid this downhill slide, practice so you are comfortable with the best pacing for every amount of time.

Don’t make the mistake of thinking; “I could do this in my sleep.” If you could, you just might sleep through the alarm signaling the end of your allotted time.

Secret 3: Practice Questions and Answers

Answering questions is one of the most critical areas to stay within your timeframe is answering questions. Practice giving brief and concise answers with your presentation coach or with peers.

Focus on the questions you anticipate most from each specific audience. Practice giving shorter and longer answers – while still remaining personable. This provides several options for being able to manage your time – and create interaction with your audience.

If you are giving an extremely short summary, it is acceptable to say, “I’m so sorry I don’t have time for questions right here. But I will be available to answer your questions one-on-one.”

Alternatively, you can provide your contact information and say, “I’m sorry our time is so short. I’m happy to answer you questions personally. Just contact me directly.”

These comments encourage participants to ask their questions — at a later time. In addition, comments such as these also show your willingness to share your expertise and make the best use of the limited time you have to present your information.

Secret 4: Work With an Expert Coach.

Whether you are new to presenting or highly experienced, a professional coach can give you objective feedback. He or she can instantly spot small changes, which can dramatically improve your performance.

One of the most fascinating areas of feedback will be on how to be effective in any time slot. In working with your coach, be sure to ask for timing feedback. This can help you increase confidence and be ready to happily adapt an hour presentation into a 10-minute summary.

Develop your presentation skills so you can communicate effectively to any audience. Timing is one of the trickiest areas and is critical for success in business presentations. 

Fine Dining Etiquette For Servers

Servers and waiters who work in such fine dining restaurants are generally attired in very elegant uniforms together with high quality designer server aprons. Even bussers and other lower end staff wear waist aprons and uniforms that adhere to a set standard, and create this aura of sophistication that is synonymous with this type of restaurant. It is not only the uniforms, but the mannerisms, attitudes and personalities of the staff, as well as the décor and style of the restaurant, that exudes the exclusivity of such businesses.

To work successfully in a fine dining restaurant, servers need to develop the following personal qualities:

Politeness – They should be friendly and polite, setting the tone of the guest experience from the time they enter the restaurant. Guests should be given special attention, and making eye contact when speaking to them is one of the best ways of showing the guest that they are giving them the attention they deserve. Being helpful and courteous at all times is essential.
Patience – When dealing with customers in a high-end restaurant, servers should never rush them just because they may have other tables to wait on, but should be patient with their customers and give them ample time to decide on what they want. Giving them privacy to decide on their choices is a good start, and the server can always check back with them after some time to take their order.
Knowledge – The staff are representatives of the restaurant and its brand, and as such are expected to be highly knowledgeable with regard to the menu, the ingredients and the way in which each dish is prepared. They will also require training on allergens so that they can inform their customers accordingly.
Responsiveness – Being available whenever your guest needs you, without being intrusive, is an important characteristic of an experienced server in a high-quality restaurant.
Efficiency – Being timely in your work is essential in providing an efficient service to guests. Guests should never be kept waiting, and although this can be difficult when serving several tables at once, it will be easier with experience.

The aspect of fine dining has many rules that need to be followed, and it is an area where service staff should be highly trained on. It is not only the staff personalities and attitudes, but so much more, that creates an exceptional fine dining experience for the customer. The following are some tips of fine dining etiquette which should be followed.

Prepare for service – All tableware, flatware and dining tables should be prepared well before the restaurant doors are open. All tableware should be inspected for breakages, chips and cleanliness, the server mise-en-place station should be prepared, tables and chairs should be cleaned and wiped down, and any mood settings such as candles etc should be prepared and lit before opening.
Table settings – Impeccable detailing should go into table settings in order to create the ambiance that you want for this type of restaurant. Setting up the tables with the right tableware, freshly laundered linen and the correct flatware and glassware is very important. Ensure that there are no fingerprints on any of the tableware.
Service etiquette – Formal dining requires a very high level of service excellence, where a server should be intuitive, observant and detail-oriented. A key element in creating a fabulous guest experience is to anticipate the needs of the guests, while still being unobtrusive.
Cutlery etiquette – Non verbal communication is very important under these circumstances, and therefore servers should be able to understand what the guest is saying to them from the way they have placed their flatware on the plate. Such cutlery etiquette helps the server to proceed with service, without interrupting the guests.
Serving wine – When it comes to fine dining, it is the servers themselves who provide wine service to the tables, and hence should be well trained in the proper steps to be taken during wine service, such as knowing how to use a wine key, bringing the items required in one go, presenting the wine, sampling, pouring and knowing not to touch the wine glasses at the table once wine service has begun.
Clearing tables – Tables should not be stacked with dishes and flatware, since it will hamper the guest’s experience at the restaurant. Servers should wait for all the guests at the table to finish their meal, and then first remove the flatware and condiments which will not be used in the next course. Clearing should be done from the guest’s right side, and servers should ensure not to stack dishes on trays when clearing. De-crumbing a table after a meal is a sign of high-quality service.
Grooming and etiquette – A server’s personal grooming, personality and behavior should be flawless and kept to the highest standard. Uniforms and server aprons should be freshly laundered, personal grooming such as hair, nails etc should be clean and neat, servers should never slouch, cross their arms or keep their hands in pockets, they should never touch a guest, should never engage in informal conversation with or near a guest, should never eat and drink where guests can see you, and should not point at or to a guest.
Type of service – There are different types of fine dining service such as French, English, Russian, American and Butler service, each with their own rules and regulations which servers are required to be knowledgeable on.

Servers working in high class restaurants should get proper training on personal grooming and etiquette and should follow through with an excellent service, that will provide customers with an exceptional and memorable dining experience, and will keep them coming back to the restaurant. Maintaining such standards is good for the business’ bottom line as well as to maintaining a good reputation in the industry.

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